The Way Subway Employees Must Greet Customers
When you walk into any store or restaurant, it's almost a given that you'll be greeted by an employee that's on-brand with the company. The restaurant experience is built around customer service, which includes "everything from the actual dining experience to the long-term relationship building today's restaurants accomplish with loyalty programs and other strategies," according to Zen Desk. From the moment you walk into a restaurant, it's how employees treat you and welcome you that determines the overall experience and makes you more or less likely to come back.
This also applies to quick-service restaurants. Have you had a bad experience inside a Wendy's or McDonald's and went on to never go back to that location again? While each restaurant is branded in its own way, Subway pulls hungry sandwich lovers in just by the delicious toasted smells emanating from its doors.
While being welcomed with warm fresh smells of sandwiches might do the trick, did you know that employees are trained to welcome guests in a certain way?
Welcome to Subway
Subway still upholds a great measure of manners in its restaurants. According to Subway's employee manual, all customers must be greeted with a "Welcome To Subway" as they enter the restaurant. Additionally, the manual also states that it practices a high level of customer service and employees must be patient with customers — even the rude ones — and instructs employees to refer to the classic "the customer is always right" mentality.
While that's the "official" way employees are supposed to greet customers, they might not always do it. According to a Reddit thread, Subway employees dish out what they believe to be the best greeting to customers.
"I personally never say the cliche 'hello welcome to subway' crap. I am casual and generally friendly to everyone...When you are simple and realistic with a greeting, it shows that you are sincere and are actually friendly. With the cliche 'welcome to subway,' it sounds like you are on a loop. And seems like you are forcing out the greeting. With a casual manner, your customers will be more at ease and will likely come back to see YOU again," commented one Redditor.
Regardless, we love to see the smiling faces of Subway employees before we dive into our fresh and customized subs.