What TikTok Had To Say About This Dunkin' Customer's Tip Jar 'Refund'
As a company, Dunkin' has not always escaped controversy. According to Today, the brand was heavily criticized after customers found an upsetting sign outside an outlet in Baltimore a few years ago. It read, "if you hear any of our staff shouting in a language other than English, please call 443-415-7775 immediately with the name of the employee to receive a coupon for free coffee and a pastry — General Manager."
Many angry people wondered why the general manager had a problem with employees communicating in different languages. The company was forced to issue a statement ad clarify the situation. Its official statement read that the sign was put up in order to resolve a customer service concern, but the approach wasn't right, and the sign was thus removed.
Well, Dunkin' has gotten itself dragged into controversy again. This time, an irate customer has taken to TikTok to voice concerns against the way he was treated at a Dunkin' outlet. The video is getting a lot of attention from other TikTok users who sympathize with the customer.
The video is getting a lot of reactions
An annoyed customer posted a long video clip on TikTok, illustrating his interaction with an unhelpful employee at Dunkin' in Boston, Massachusetts. In the video, the customer in question complained to an employee that the coffee he received was not the one that he ordered. He wanted her to prepare another drink for him. She refused to pay attention to his arguments and insisted that she prepared the beverage that he asked for.
After a bit of back and forth, the customer asked the employee to give him a refund instead. She turned down this request as well. The angry customer then simply took away the contents from the tip jar, claiming that this is how he is going to get his refund.
Other TikTok users had a lot to say about the video, per Daily Dot. Many of them supported the customer and believed that the employee should have been more courteous instead of ignoring his requests. Someone said that this wasn't surprising to them. They wrote, "they have the worst customer service." Also, viewers found the "refund" scene funny. Another commentator couldn't help talking about the way it was initiated. They wrote, "you petty for taking the tip change & I love it."