The Milkshake Order Mistake Chick-Fil-A Employees Wish You Would Stop Making
Chick-fil-A takes pride in offering creamy milkshakes to its patrons and claims the frozen treats are "hand-spun the old-fashioned way each time" (via Chick-fil-A's website). The company's regular milkshake flavors include cookies and cream, vanilla, chocolate, and strawberry.
According to QSR, the chicken chain added hand-spun milkshakes to its menu back in May 2006 after years of customer requests. The chain's vice president of brand development Woody Faulk said at the time that "nearly 70% of the customers we interviewed said they wanted the opportunity to enjoy milkshakes at Chick-fil-A." Milkshakes continue to be in high demand at Chick-fil-A; the company's menu also features seasonal offerings such as the peppermint chip and peach milkshakes, the latter of which a Spoon University article describes as tasting like an "icy peach pie."
On the flip side, it can be challenging to serve milkshakes at Chick-fil-A. With that in mind, the fast-food chain's staff members have a simple request for their customers (via Reddit).
Chick-fil-A's milkshakes only come in one size
An exasperated Reddit user declared in a post in the r/ChickFilAWorkers subreddit: "I've stopped correcting people when they ask for a large milkshake." As the self-identified Chick-fil-A employees explain, the fast-food chain's milkshakes only come in one size. This turned out to be a relatable statement for many other employees, who chimed in with responses such as "It's all fun and games until they come to the window and get pissed at that person instead 'THIS IS A LARGE??' and then I have to say 'no ma'am we only have one size.'"
There were some hilarious comments, too: A couple of Reddit users said that they've been asked to serve Happy Meals and McDonald's food items, which is odd considering the fact that those are only available at ... well, McDonald's. Chick-fil-A employees are definitely tired, as illustrated by someone who wrote, "I told some guy that we only have one size the other day and he said, 'When did you guys change that? Last week??'"
In February 2021, the company made the controversial decision to start selling all of its "beverages, ice creams, and milkshakes" in just one size, according to Eat This, Not That!. A Chick-fil-A spokesperson explained that this move was meant to improve the customer experience, saying, "Streamlining our menu will allow for us to continue providing our customers the quality food and service they've come to expect, as well as make room for new future menu items."
Chick-fil-A employees also complain about excessive sauce orders
According to Thrillist, Chick-fil-A employees wish customers would stop requesting so many sauces in a single order. In fact, in May 2021, Chick-fil-A announced that it had decided to restrict its complimentary sauces with every order because of "supply chain issues." A spokesperson from the company told Today, "Due to industry-wide supply chain disruptions, some Chick-fil-A restaurants are experiencing a shortage of select items, like sauces. We are actively working to make adjustments to solve this issue quickly and apologize to our guests for any inconvenience." For customers placing pickup orders through the Chick-fil-A app, there's a limit of two sauces per item.
A Redditor explained that it's unreasonable for customers to ask for more than 10 sauces for a single meal. They said, "Sauces are free because their cost is worked into the food margins." (You might think you're getting more bang for your buck, but there's a limit to how many sauces you really need to go with that four-piece nugget order.)
Another person suggested that it's wiser to simply call for a bottle of Chick-fil-A sauce if a customer wants a generous amount and wrote that "8oz for 2.50 is a steal."
Chick-fil-A employees have more grievances, too
Chick-fil-A employees have a long list of pet peeves when it comes to complicated orders. One Redditor wrote in the r/ChickfilAWorkers subreddit that they hate it when someone assumes entrees are meals and can't stand customers "who say 'my pleasure' before a Chick-fil-A employee does and think they get something for it." Someone else wrote that a customer once decided to argue about entrees and told them "the entrees come with the side and drink."
Another complaint from Chick-fil-A employees? Having to deal with customers who ask for something after a transaction is already complete and it's time for the next person to place an order. One Redditor had a rather specific answer in this context, writing that they get annoyed "when guests order a sandwich with cheese and then ask for the cheese to be taken off after the transaction is complete." Ouch.