The Untold Truth Of Golden Corral

Golden Corral is the all-you-can-eat restaurant chain everyone loves to hate, and yet somehow it still packs in the customers. While many people see it as a symbol of wretched excess, others just appreciate the chance to fill up on what are ordinarily high-dollar items, like steak and seafood, for a bargain price. There are even some Joey Chestnuts-in-training who view the all-you-can eat buffet as a personal challenge — and yes, you really can eat ALL you can possibly stuff in your face. That viral news story about the man kicked out of a Massachusetts Golden Corral after scarfing down a jaw-dropping 50 lbs of food turned out to be a hoax.

Undeterred by being the target of numerous rumors, memes, and less-than-flattering videos, the Golden Corral corporation keeps right on reinventing itself to keep up with contemporary dining trends. In the past few years they've introduced new menu items such as house-smoked brisket and ribs and even a new restaurant design that includes a fireplace, and they continue to open new locations throughout its 41-state territory (which even includes Alaska – no Hawaiian locations as of yet, though).

Wherever your feelings about Golden Corral lie, on the spectrum from blecchh to bring it on, there are quite a few fun facts you might never have suspected about this temple to all-American overindulgence.

2013 wasn't the best year for Golden Corral, public relations-wise. The year began with the temporary closure of a Tampa restaurant due to a huge cockroach infestation, numerous food temperature violations, and employees who did not wash their hands. 

Then, in July, an employee at the Port Orange, Florida restaurant posted a vomit-inducing video that quickly went viral on YouTube. This video showed trays of uncooked burgers and ribs stacked out back by the dumpsters. The employee claimed in a second video that the food was hidden there from visiting health inspectors, but would be returned to the kitchen and cooked as soon as the inspectors left. GC management and corporate office stepped in to do some quick damage control, saying the food was never served to customers, but the jury remains out as to just how plausible their denials were. Snopes.com rated the incident portrayed in the video as a "mixture," or a definite maybe, and there have been subsequent reports of unsanitary conditions in other Golden Corral locations. 

As if that video wasn't bad enough, that same month photos surfaced on Reddit posted by another Golden Corral employee of the "best working conditions ever," an absolutely filthy restaurant kitchen. There may not have been as many disgusting claims as of late, but those were likely enough for most customers to remember.

The Chocolate Wonderfall may be extremely popular with many Golden Corral patrons (particularly those under three feet tall), but others remain dubious and still others are, frankly, grossed out by the whole idea. While Golden Corral provides items for dipping such as fruit, marshmallows and cookies, some people get a little more experimental with their dipping, such as one guy who decided to see what chocolate-covered chicken would taste like. Not great, it turns out. But what's worse, far worse, are all of the shocking tales of people who insert fingers, whole (possibly unwashed!) hands, and more into the fountain. The horror!

When Golden Corral first introduced its Wonderfall in 2011, it did so with a massive PR blitz, even calling it the "8th Wonder of the World." Its TV commercials kept on hyping new and improved versions (S'mores in 2012, Triple Yum with caramel and white chocolate in 2013), but more recent commercials have downplayed the fountain in favor of promoting items like sirloin steak or wings. Maybe recycling possibly contaminated chocolate isn't as cool as it used to be?

While there are some who claim "there is no such thing as bad pizza," anyone who makes this claim has obviously never eaten the pizza at Golden Corral. Bad, it most definitely is. As to whether it's actually pizza — well, it resembles the dish, and is labeled as such, but by some accounts it is the one pizza that makes even those long-forgotten tomato soup-topped English muffin monstrosities seem almost edible by comparison.

So how bad is Golden Corral's attempt at pizza? MassLive's reviewer compared it to something eaten at an elementary school in the late '90s, while the Syracuse Post-Standard claimed it tasted like a frozen, then re-warmed slice of Little Caesar's not-so-finest. A Pissed Consumer reviewer from Morristown, New Jersey pulled no punches, calling Golden Corral pizza soggy and doughy, and mentioning that numerous fellow diners left unfinished pizza on their plates to be thrown away. "Who doesn't eat pizza?" they asked, concluding it "had to be really nasty." Good thing all of those New Jersey diners left their pizza uneaten, though. Other diners in Charlotte, North Carolina weren't so lucky, as the pizza they consumed caused them severe pain and vomiting and an urge to post their plight to IWasPoisoned.com. Yeah, the best advice we can give in regards to Golden Corral's pizza is to echo the sentiments of the Syracuse reviewers who advised, simply, "Skip it."

While Golden Corral's advertising tends to highlight newer and fancier offerings such as the in-house smoked meats and the lobster tail upgrade, it turns out that the most popular menu items are a little more basic. In fact, Golden Corral's chart-toppers could best be described as old-fashioned all-American comfort food. The Food Network reports that three menu items emerged in a tie for first place: fried chicken, which has been on the menu since the buffet first opened, pot roast said to be simmered for 12 full hours, and good old meatloaf.

A 2016 report by MSN confirms the popularity of the meatloaf, putting it slightly ahead of the chicken and pot roast. The MSN report does, however, still have the meatloaf coming in tied with another menu item — this time a slightly more exotic entrant from the dessert side of the buffet: the fondue fountain known as the Chocolate Wonderfall.

If you want to open a Golden Corral franchise, it'll run you some serious bucks. Golden Corral estimates the cost to be between about $2.3 and $6.7 million. In fact, you need a net worth of $2.5 million even to open negotiations, with $500,000 in liquid assets — and no, they don't mean liquid as in booze, since one of the franchisee benefits they tout is "no alcohol, no liquor liability." They do disclose that the $5.3 million average annual sales figure they provide only applies to the top 20 percent earners, and, as they emphasize in all caps,"THERE IS NO ASSURANCE YOU'LL DO AS WELL. IF YOU RELY UPON OUR FIGURES, YOU MUST ACCEPT THE RISK OF NOT DOING AS WELL."

What they don't disclose is just how "not well" you might end up doing. Former franchisee Sherrance Henderson, who accepted a franchise deal on a Golden Corral location in Poughkeepsie, New York after being turned down for her first choice location in Newark, New Jersey, experienced what she described as a lack of support and even harassment and threats from a Golden Corral executive. She ended up losing the franchise, along with her entire investment, after just 51 days. The bank then foreclosed on her home, and the single mom and her two autistic kids were forced to live on food stamps. Henderson launched a GoFundMe to cover her legal fees, and is suing Golden Corral for $350 million in damages.

Times are tough all over for most buffet chains. Western Sizzlin', Furr's, Souplantation, Sweet Tomatoes, Old Country Buffet, and Ryan's have all experienced plummeting profits — Ryan's sales figures dropped some 45 percent in 2017, and Old Country Buffet's were almost as bad. What's more, most of these restaurants have filed for bankruptcy, some more than once.

By contrast, Golden Corral is still, well, golden. Their sales actually rose in 2017 and they've opened several new locations over the past few years. So how do they do it? Partly it's the way the company is organized — they're privately held, and have had remarkably little turnover in leadership over the nearly 50 years they've been in business. The real secret to their success, however, may be their willingness to keep changing with the times. New menu items, new restaurant designs, whatever it takes to stay fresh and relevant. Not to mention all of its competitors helpfully putting themselves out of business. Soon Golden Corral might be the only game in town for those who value quantity over quality.

Yes, Golden Corral is usually open on Thanksgiving. And Christmas. And every other day of the year. Hey, they've got turkey and all the trimmings, don't they? Plus, if you choose to have your holiday meal at Golden Corral, you never know what's going to happen.

On Thanksgiving day of 2018, 7-month-old Calli Jarvis began choking. Her family couldn't help her, the waitress at the Hendersonville, North Carolina Golden Corral also tried but could not help, and everyone was beginning to panic. The waitress shouted out to the restaurant crowd, asking if anybody knew first aid, and a woman named Deborah Rouse stepped right up and saved the baby's life. A scary start, but a happy ending, and definitely a Thanksgiving to remember for all in attendance. Except Calli, who was too young to remember much, but who will undoubtedly be hearing this Golden Corral holiday story for the rest of her life.

Christmas Eve of 2016 brought an unexpected gift for hard-working waitress Rachael Vanorden at the London, Kentucky Golden Corral. After one couple finished their meal and left the restaurant, Rachel went to clear their table and found a tip of $1000, wrapped inside of a single dollar bill. What a way to say Merry Christmas! Perhaps not quite so dramatic for the rest of the restaurant patrons, but they almost certainly got service with a smile that evening from one very happy waitress.