Shady Things About Dunkin's Menu

The Dunkin' we know and love today is very different from the Dunkin' of years past. First founded in 1948 as Open Kettle, the chain has shuffled away from its donut-ridden origins, and in 2019 ditched the name "Dunkin' Donuts" to adopt its current moniker. Now focused on becoming your go-to sugary coffee chain (which just so happens to sell donuts, too), it boasts a whopping 13,200 locations worldwide, each boasting its own slightly different menu.

As with all fast-food chains, nobody expects these menus to be packed with healthy foods. While Dunkin' has certainly generated controversy around its sugar content in the past — especially its Pumpkin Swirl Frozen Coffee, which sent the internet spiraling in 2023 when it was revealed that it contains 167 grams of added sugar — there are much more shocking truths lurking in the chain's menu. From a lack of honesty over the ingredients in your go-to coffee to suspicious activity that may take place when you're placing your order, here are 11 shady things you should know about Dunkin'.

Getting sued once for misleading customers over your ingredients is bad enough, but Dunkin' was accused of doing it multiple times in one year. The first incident occurred in June 2017 when Chufen Chen claimed it used false advertising to trick customers into thinking its Angus Steak and Egg Sandwiches contained steak when, in reality, they used a beef patty packed with fillers, binders, and additives, such as high fructose corn syrup, hydrolyzed vegetable protein, glycerine, and a long list of ingredients that sound more suited for a science lab than a food menu, like thiamin hydrochloride and disodium guanylate. "I believe this is consumer fraud," Chen's attorney, John Troy, told CNN at the time. "They try to promote the steak but actually it is not steak. It is a meat patty."

Just one month after Chen filed her lawsuit, Dunkin' was hit by a second case. This time around, Bartosz Grabowski argued on behalf of over 100 customers that its Glazed Blueberry Donuts contained not blueberries but "imitation blueberries" — which are flavored and shaped to look like the real thing — despite Dunkin' very clearly advertising actual blueberries next to the donuts in its marketing campaigns. Blueberries became a hot topic again when Dunkin' was sued by Hrach Babaian for misrepresenting the ingredients contained in its blueberry line of products, as well as doing the same in its maple range (which, surprise, surprise, contain no actual maple).

If you've ever bought a Glazed Donut at one Dunkin' and raved about it, only to visit another location a week later to end up with a significantly less tasty baked good, you'll be pleased to know that your taste buds aren't fooling you. Dunkin' employees have previously revealed that each location has a different way of securing their donuts, which is why they can be inconsistent from store to store.

Franchise owner Amir Mohamed took to TikTok to explain the three options. "You can A, bake them yourself in your own kitchen inside the restaurant," he said. "You can have them delivered from a central kitchen, which you and other franchisees team up to build, called a CML. Or you could order JBOD, which are like disgusting frozen donuts." Mohamed clarified that baking them in-house typically garners the biggest, yummiest donuts, but that the second option — having them delivered from a nearby kitchen — is often the most popular as trying to produce that many donuts each day tends to transform the restaurant into an "absolute madhouse."

Mohamed went on to explain that you can normally taste which restaurants use JBOD donuts, which are reheated after arriving at each Dunkin' store frozen. "[Dunkin' says] the JBOD donuts taste the same, but I think you can tell which one is which because they're a little smaller and more dense," he explained.

For years, Dunkin' customers and Dunkin's reward scheme lived in harmony — then the store gave it a total revamp. In 2022, DD Perks was axed and replaced with Dunkin' Rewards, which made it significantly harder (in other words, more expensive) to earn free drinks.

In the days of DD Perks, customers earned five points for every dollar spent. Once you'd racked up 200 points — which took $40 — you could redeem the points for a free drink. The scheme's replacement put every drink on different tiers. As of 2024, you'll get 10 points for every dollar, but you still need to spend $40 to earn a cup of tea, $50 for a coffee or cold brew, $70 for a non-coffee drink (such as a Dunkin' Refresher, Hot Chocolate, Chai Latte, or a Matcha Latte), and $90 for a frozen drink or hot or iced espresso drink. You can also snag a free "li'l treat" (either three Munchkins or six mini hash browns) with $15 worth of points, a donut with $25 worth, a wrap or bagel with $60 worth, or a breakfast sandwich with $80 worth.

The chain has made some tweaks since debuting Dunkin' Rewards, when customers felt so duped that they flooded Reddit with comments along the lines of, "This is a massive slap in the face." However, it's still a shadow of its former self, with regulars declaring "the reward system is garbage" to this day.

Like a lot of coffee chains, Dunkin' offers its most diehard customers the opportunity to recreate its coffee at home. According to a former employee via the Coffee Detective who worked as a Dunkin' regional manager, however, the beans you purchase in-store or online will never produce coffee that tastes the same as that you'd order to take away.

The beans used in your local Dunkin' don't have to go through the same packaging process. Roasting, packing, shipping, and shelving coffee beans take up to a month, making them far less fresh than the beans each Dunkin' store receives within days of roasting. The packaged beans allegedly also tend to be a mix of Dunkin' beans and a lower-quality brand. There's a good reason behind selling slightly less delicious beans to customers who want to make their coffee at home: it keeps them coming back for more. "Every company that sells their brand coffee OTC does this," the former employee claimed. "Think about it as a Corp executive. If you had the exact coffee sold in stores would you go to buy it from the bistros? No you won't."

Dunkin' faced yet another lawsuit in 2017 when a customer pointed out that several stores hadn't been entirely honest when he ordered butter. Jan Polanik filed (and won) two cases against the chain, accusing more than 20 Dunkin' locations throughout Massachusetts of using a butter substitute (later confirmed to be a vegetable spread) on his bagels. That was despite Polanik explicitly ordering real butter — dairy and all.

While it may not sound like a big deal in the grand scheme of things, Polanik's attorney Thomas Shapiro clarified at the time that it played into a bigger issue of restaurants not being totally honest about their menu items. "It's a minor thing," he told the Boston Globe, "but at the same time, if somebody goes in and makes a point to order butter for the bagel . . . they don't want margarine or some other kind of chemical substitute."

The company had previously explained that it gives customers butter when they ask for it on the side, but a substitute is used when an employee applies it as it's easier to spread. "For food safety reasons, we do not allow butter to be stored at room temperature, which is the temperature necessary for butter to be easily spread onto a bagel or pastry," a Dunkin' representative said. Since then, stores have allegedly changed their butter-serving protocol, so you should know exactly what you're eating next time you ask for extra butter on your bagel.