Redditors Are Dunking On This Flubbed Dunkin' Order

Dunkin strikes again, only this time the customer came out ahead and, as is quite common, posted the mistake to Reddit.

It is not that Dunkin would belong on Eat This's list of "Food Chains With the Most Food Quality Complaints." On the contrary, Dunkin has a sterling track record compared to some.

In 2022, Dunkin made it to eighth place on the Brand Directories Value League Ranking Table. Even this is but a shadow of the brand's previous recognitions, per Dunkin Donuts.

Be this as it may, the company is not infallible, and every once so often, they err. But because Dunkin' is such a prominent entity, these errors often make their way onto social media platforms like Reddit, which then defines the difference between a mistake and a faux pas.

The latter is not something new. The Guardian noted the emergence of the trend in 2015. Social media platforms, at the time, were perceived as an appropriate place to share customer complaints.

Dunkin's Error of Indulgence

"[I] ordered a bagel with cream cheese, and received this tub of cream cheese. [I am] not complaining, lol, I've gotten cream cheese packets before but never this unit," reads the post on r/DunkinDonuts. The "unit" in question is an 8-oz container of cream cheese spread.

A customer walking away with a little more than they bargained for is not as rare as you think. "I got the same thing once! I ordered a cheddar bagel twist, and they gave that to me with it," chorused madamerimbaud.

While these two Dunkin' customers are delighted with their fortune, a Redditor suggested a darker side of the affair: "They'll be docking the employees' pay for the tub of cream cheese," said PeaceAggressive4626. We do not know about the pay docking, but we know that the charitable employee might be liable for disciplinary action, per "Security System” on page 39 of the Dunkin' employee handbook.

Another Redditor cautioned that customers should double check their receipts as there is a button for a whole tub of the cream cheese on the point-of-sale that would set the customer back by a whole $8.