Why Dunkin' Employees Are Begging Some Customers To Make Their Coffee At Home
It's officially pumpkin spice season y'all, and the thirsty hordes will be descending on coffee shops everywhere to grab a cup of their favorite trendy autumnal beverage. One of the places that will be dispensing plenty of pumpkin spice drinks in addition to their traditional menu offerings will be coffee powerhouse chain Dunkin', which sells approximately two billion cups of joe globally each year. To put that into perspective, as you just blinked, Dunkin' went and sold another 60 cups of coffee (per Dunkin').
You might recall that the business used to be named Dunkin' Donuts, but the donuts part was jettisoned in 2019 to accentuate the brand's coffee offerings, which include chilled options such as iced coffees and lattes, cold brews, and frozen coffee (via Coffee at Three). Dunkin' also offers ground coffee blends in grocery and retail stores. Meanwhile, several Dunkin' employees have taken to Reddit to air their grievances, wishing that some vexing customers would just buy themselves a bag of the instant stuff at Target or Walmart and brew their coffee at home.
'You can't always get what you want'
Redditor and Dunkin' employee u/Choice-Chemistry-435 took to r/DunkinDonuts to vent their frustrations over specific types of customers, like the lady who comes in daily to "get the SAME drink every time, then comes back in 30 minutes later to have it 'made right' for months now." They go on to say that even some patrons who order plain hot coffee "still have issues with it" and treat employees badly to boot.
Commenter and fellow Dunkin' employee u/getsuga_tenshou said the policy in their store is that customers are not always right. "We ban people like that at our store, if you're going to complain every single day don't come back." Other Dunkin' employees chimed in to divulge their own customer pet peeves. User u/elouma shared, "Ugh we had a somewhat regular order an iced coffee @4pm then the next day she came at 9am with the iced coffee saying we need to fix it."
Those working in other sectors of retail commiserated with u/Choice-Chemistry-435 and the plight of Dunkin' workers. One contributor empathized, "I've been in retail for years and feel your pain." Some just showed gratitude to the original poster of the comments for expressing what many were already thinking. "As a Dunkin worker, thank you," remarked u/AnxiousNewspaper. Perhaps certain people can use a little reminder that despite increasing prices at Dunkin and elsewhere, it costs you nothing to be kind — as Dunkin' recently illustrated by giving teachers free coffee.