Chick-Fil-A Customers Are Having Serious Issues With Opening Sauce Packets

A lot of people love Chick-fil-A, so much so that went on to become the third most popular fast-food business in all of America as of 2022. Whether it's the signature fried chicken sandwich, waffle fries, or customer service, clearly a lot of consumers think the chain is doing some things right. But the sauce packaging might not be one of them.

Despite the blinding power of love, Chick-fil-A isn't exempt from public scrutiny. Lately, customers have been troubled by an agitating sauce situation. Instead of simply peeling back the adhesive layer on their sauce packets in one easy go, patrons are tearing the thin plastic liner in half without removing it entirely. This sticky situation leads to messy hands and a not-so-pleasant dipping experience.

Over the years, Chick-fil-A has changed the aesthetic appearance of its condiment packaging. Although one person on Reddit seemed to think the too-sticky adhesive glue was linked to Chick-fil-A's 2018 design update, the overwhelming majority of frustrated customers have reported that the functional flaw began only in recent months.

There are theories surrounding the cause of Chick-fil-A's inefficient sauce packets

One customer took to Reddit to discuss the sauce packet quandary with fellow Chick-fil-A fans, and as it turns out, many others agree. The Reddit post was a call to action – the angry patron posted a photo of his ripped-down-the-middle Chick-fil-A ranch packet accompanied by the caption, "for the love of God can you fix these cups so this stops happening?" Other customers in the comments noted that they too have experienced the grief of trying to open a Chick-fil-A condiment packet only for it to tear everywhere except for where it's supposed to — along the edges.

But it's not just Chick-fil-A's signature sauces that are coming under fire. Another recent Reddit thread even called out the chain for having difficult-to-open Heinz ketchup packets. The customer called the issue a "special kind of torture" while another optimistic Chick-fil-A fan added that while they're difficult to open, at least their child-proof.

Some folks on social media believe it may be a supplier issue, or even user error and weak technique. Another person on Reddit suggested that Chick-fil-A may be storing the condiments near heat where the adhesive glue on the packaging becomes far too sticky to peel off. The most frustrating part of it all, though? No clues lead to any solid answers.

But considering just how popular Chick-fil-A is, it's probably worth it to go at it with sharp scissors and a positive mindset. Because what's a chicken sandwich without Chick-fil-A sauce?